This Refund Policy & Purchase Terms governs all transactions, subscriptions, and purchases of mock test series and study material package solutions on the MockHero platform (mockhero.in).

1. Billing & Payments

All payments made on MockHero are processed through secure, PCI-compliant third-party gateways (such as Razorpay, Stripe, or standard UPI processors).

• You agree to provide accurate and complete billing information, including email, phone number, and valid payment details.
• Prices for all prep packages, test series, and subscriptions are subject to change. However, you will always be charged the price listed at the exact time of purchase.
• All prices are inclusive or exclusive of GST and other applicable taxes as clearly highlighted on the checkout page.

2. Free Trials and Content Access

We offer select free mock tests for different examinations so you can evaluate the quality, platform design, and difficulty levels before making a purchase. We strongly encourage all users to attempt these free tests before buying any premium series.

3. Refund Policy (No-Refund Policy)

Due to the digital nature of our content (once a test series is purchased, it is instantly unlocked and available for access), all sales are final, and MockHero does not offer refunds or cancellations under normal circumstances.

However, exceptions may be made under the following unique conditions:

• Duplicate Purchase: If you accidentally purchase the same test series twice within a 24-hour period due to a system lag or payment gateway glitch, we will refund the duplicate payment after verification.
• Technical Failures: If you have paid for a series but the system fails to unlock it, and our engineering team cannot resolve this issue within 3 business days of your reporting it, a full refund will be initiated.

4. How to Request an Exception

If you believe your transaction qualifies for an exception under Section 3, please raise a ticket by emailing help@mockhero.in with the following details:

• Your registered email address and mobile number.
• Transaction ID or Payment Receipt ID from the gateway.
• Name of the package/test series purchased.
• Reason for requesting the refund (with screenshots of any technical errors, if applicable).

If approved, the refund will be credited back to the original payment source within 5 to 7 business days, in compliance with bank clearing timelines.

5. Contact Details

For any payment or checkout issues, reach out immediately to: