Welcome to MockHero ("Platform", "we", "our", or "us"), owned and operated by PixelVeda Innovation Partnership.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, mobile applications, and related services (collectively, the "Services").

By accessing or using MockHero, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

When you create an account or use our Services, we may collect:

• Full Name

• Email Address

• Mobile Number

• Date of Birth

• Gender (optional)

• Profile Photograph (optional)

• Educational Qualification

• Exam Preferences

• City, State, and Country

• Password (stored in encrypted form)

B. Academic Information

To personalize your learning experience, we may collect:

• Selected Courses

• Exam Categories

• Mock Test Attempts

• Test Scores

• Rank

• Performance Analytics

• Time Spent on Questions

• Learning Progress

• Bookmarks and Notes

C. Payment Information

If you purchase subscriptions or courses, we may collect:

• Transaction ID

• Payment Status

• Subscription Details

• Billing Information

We do not store your debit card, credit card, UPI PIN, CVV, or banking credentials. Payments are processed securely through authorized third-party payment gateways.

D. Device Information

We may automatically collect:

• IP Address

• Browser Type

• Device Model

• Operating System

• App Version

• Device Identifier

• Language Preference

• Time Zone

E. Usage Information

We collect information regarding how you use MockHero, including:

• Pages Visited

• Features Used

• Search History

• Login Time

• Session Duration

• Click Activity

• Crash Reports

• Error Logs

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Deliver mock tests and study material

• Evaluate your performance

• Generate rankings and analytics

• Improve recommendations

• Process subscriptions

• Provide customer support

• Send important notifications

• Detect fraud and misuse

• Improve platform performance

• Conduct research and analytics

• Comply with legal obligations

3. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you logged in

• Remember your preferences

• Improve website performance

• Analyze user behavior

• Enhance security

• Measure traffic

You may disable cookies through your browser settings, although some features may not function properly.

4. Sharing of Information

We do not sell your personal information.

We may share your information with:

• Payment gateway providers

• Cloud hosting providers

• Analytics providers

• Customer support vendors

• Email and SMS service providers

• Government authorities when legally required

• Professional advisors and auditors

All service providers are expected to maintain appropriate confidentiality and security standards.

5. Data Security

We implement reasonable technical, administrative, and organizational safeguards, including:

• HTTPS encryption

• Password hashing

• Secure cloud infrastructure

• Access controls

• Regular security monitoring

• Backup and disaster recovery procedures

While we strive to protect your information, no method of transmission or storage is completely secure.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our Services

• Maintain your learning history

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

When no longer required, your information will be deleted or anonymized in accordance with applicable laws.

7. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Update or correct inaccurate information

• Request deletion of your account

• Withdraw consent where applicable

• Object to certain processing activities

• Request a copy of your personal data

To exercise these rights, contact us using the details below.

8. Children's Privacy

MockHero is intended for students preparing for competitive examinations. Users under the age required by applicable law should use the Platform only with the involvement or consent of a parent or legal guardian where required.

9. Third-Party Services

Our Platform may contain links to third-party websites or integrate third-party services. We are not responsible for their privacy practices. Please review their respective privacy policies before sharing personal information.

10. Communications

By registering with MockHero, you consent to receive:

• Account notifications

• OTP verification messages

• Transaction confirmations

• Course updates

• Important service announcements

• Promotional emails, SMS, or push notifications

You may opt out of promotional communications at any time. However, essential service-related communications may still be sent.

11. International Data Transfers

Your information may be processed or stored on servers located in India or other jurisdictions where our service providers operate. We take reasonable measures to protect personal information during such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page along with the revised Effective Date. Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

MockHero

Owned and Operated by PixelVeda Innovation Partnership

Email: support@mockhero.in

Website: https://mockhero.in

Business Address:

PixelVeda Innovation Partnership

India

14. Consent

By accessing or using MockHero, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.